1. Are you a trading company or a manufacturer?
We are both a manufacturer and an exporter, we are the professional manufacture and we have more than 4 workshops.providing fully integrated production and trading services,we can provide OEM/ODM services to our customers.
2. What is your minimum order quantity?
One set can be ordered.
3. How do you ensure quality control in your factory?
We maintain a rigorous quality assurance process, covering raw material inspection, in-process checks, and final product testing. Only products that pass all inspections are released for shipment.
4. What delivery terms are available?
We offer EXW, FOB, and CNF terms. You may select the option that best meets your cost and logistics requirements.
5. What is your lead time?
Usually the lead time is 10-15days,if we have machine you want in stock,we can dispatch in a week.customized products take longer.
6.How about the service ?
(1).reply it at once on platform,reply it within 12 hour by email.
(2).deliver max. days within 15 days
(3).24 hours for after -sale service
(4).more than 12 years experience in this door and window machines
7.What's the guarantee ?
(1)Our guarantee for 18 months.
(2)24 hour's technical support by email or calling
(3)English manual and video tutorial
(4)2 year quality guaranty for the machine (excluding the consumables)
(5)We will provide the consumable parts at an agency price
(6)24 hours on line service each day, free technical support.
8. Do you provide equipment operation training?
A:Yes. We can send professional engineers to the working site for equipment installation, adjustment, and operation training. All of our engineers have paaport. passport.